European survey: 55% of banks report using agentic AI in customer processes
A report cited by AI Talks says a majority of banks already deploy generalist or agentic AI for customer-facing tasks such as fraud detection, staff support and self‑service automation. Industry surveys also record that 23% of organisations are scaling agentic systems while 39% are experimenting, and experts warn adoption must be paired with governance, traceability and human supervision.
Summary
AI-assisted summary of the linked sourceAI Talks reports that, according to the European Banking Authority, 55% of banks surveyed use generalist or agentic AI in customer processes—notably for fraud detection, notifications and support—and that sector studies in 2025 put 23% of organisations at scaling stage and 39% experimenting; commentators and a Qaracter barometer highlight strong customer concern and call for strict governance and human oversight.